Context-Aware Responses
Pulls transaction history, account status, and interaction context before generating any response.
- Full transaction history access
- Account status awareness
- Prior interaction memory
- Personalised at scale
Policy-Grounded Reasoning
Every answer is anchored to your product policies, regulatory guidelines, and compliance frameworks.
- Regulatory compliance built-in
- Policy document grounding
- Explainable decisions
- Full audit trail
Tier 1 & Tier 2 Automation
Resolves balance inquiries, transaction disputes, OTP issues, and account queries autonomously.
- 60%+ queries auto-resolved
- Transaction dispute handling
- OTP and auth support
- Smart escalation with context
Multi-Channel Deployment
One intelligence layer. All customer touchpoints. Consistent context across every channel.
- WhatsApp & SMS
- Voice & Email
- Instagram DM, Twitter/X
- Facebook Messenger & Web chat