Layer 1 — Delivery Intelligence
Isolation Forest
19 features
<1ms latency
BLOCK / REVIEW / ALLOW
Multi-window DLR
1h / 6h / 24h / 7d
SLA prediction
Rules engine
Claude AI
Registry lookup
Layer 2 — Workflow Intelligence
SMS primary
WhatsApp failover
Email / Voice / Push
Compliance routing
Layer 3 — Agent Intelligence
Observe-Think-Act
Redis correlation
30-min window
Claude Sonnet
Webhook output