Core Intelligence Services
Anomaly Detection Engine
Fraud scoring, Isolation Forest inference
Delivery Intelligence
DLR scoring, multi-window composite, SLA prediction
Channel Decision API
Routing decisions, failover logic, compliance enforcement
Sender ID Approval
3-layer identity verification, registry lookups
Ayla Agent
Conversational AI, query resolution, escalation
Infrastructure
API Gateway
REST endpoints, authentication, rate limiting
Redis Correlation Store
30-minute event window, session correlation
Webhook Delivery
Outbound event notifications to customer endpoints
Developer Dashboard
Web console, API key management, logs
90-Day Uptime
90 days agoToday
Overall uptime: 99.97% over the last 90 days. One partial degradation event on the MTN-NG corridor (resolved in 14 minutes).
Incident History
2026-02-14 · 02:31 UTC
Partial degradation — MTN-NG delivery corridor
Elevated DLR failure rate detected on the MTN Nigeria corridor. Ayla automatically rerouted affected traffic to Airtel and Glo corridors within 94ms. 2.3% of messages in the affected window experienced a delay of 45–90 seconds before delivery on the secondary route. No messages were lost.
✓ Resolved · Duration: 14 min
2026-01-29 · 11:08 UTC
Elevated latency — Sender ID registry lookup
Third-party registry API returned elevated response times (p99 > 800ms vs normal 120ms). Ayla's fallback to cached confidence scores engaged automatically. No approvals or rejections were affected. Registry stabilised after 6 minutes.
✓ Resolved · Duration: 6 min
2026-01-03 · 18:44 UTC
Scheduled maintenance — Redis upgrade
Planned maintenance window for Redis version upgrade. A 90-second read-only mode was applied to the correlation store. Agent Intelligence queries during this window were served from local cache with a reduced 5-minute context window. All other services were unaffected.
ℹ Scheduled · Duration: 90 sec